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2025-09-05 02:31:57
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Service Level Service level: Companyâs goal is to provide the quality of service that customers expect and deserve. Hostek guarantees a network uptime of 99.999%. This guarantee assures that all major routing devices within our network are reachable from the global internet 99.999% of the time, or better, in any given month. This uptime guarantee excludes any Scheduled Maintenance Work that may cause further downtime until the maintenance work is complete. In the event that Companyâs uptime is not 99.999%, Company offers Customer a Service Credit at 200% as defined above in the Service Credit section above. This Service Credit is nonrefundable upon cancellation, and only applicable towards current or future charges. A nightly backup is provided by default. Company strongly suggests customers opt for an offsite backup. Backups are performed using a third party tool combined with management of the backups using the third party application. Company puts forth a best effort in provid...
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