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Podcast Highlights: How Client-Focused Approaches Can Improve Law Firm Success | Legal News Reach | Lawmatics
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Podcast Highlights: How Client-Focused Approaches Can Improve Law Firm Success | Legal News ReachCRM, News & Updates •Published on December 8, 2022• 18 minute readWritten by Patrick Grieve In the latest episode of Legal News Reach, Lawmatics founder and CEO Matt Spiegel joined host Crissonna Tennison to discuss what it takes to set up a law firm for success. They talked about what a growth mindset looks like at modern law firms. Here are some key takeaways: The legal experience Law firms don’t just provide legal services; they provide legal experiences. In addition to judging attorneys by case outcome, clients judge their attorneys by less tangible metrics: What was attorney-client communication like? Did the attorney follow-up with the client in a reasonable time? Was the process of making an appointment and sharing documents quick and convenient? For modern law firms to surpass client expectations, they have to consider and design for the client experience. Your law firm as a ...
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Patrick Grieve
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