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General Portal Troubleshooting - CrescoData
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Within every page of our portals there is a Header at the top if a ? icon. Clicking the ? will take you to a page with a of the video guides related to the features on this page. Prior to Logging a Support IssueBefore submitting a support request, follow these troubleshooting steps:Troubleshooting Product Issues1. Checking Merchant Connectivity:Navigate to Merchants from the left menu.Search for the merchant you need to troubleshoot.Click on the relevant sync type (e.g., Product).For each integration, click the three dots next to Edit Integration.Select Test Connection and ensure you receive a “Connection successful” response.2. Finding a Product to Review:Go to the Product Sync section.Select Product, Stock, or Price.Use filters to locate the product by Merchant, SKU, or Title.3. Product Overview:Check the last update timestamp and mapping de...
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