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The First Powerful Customer-Centricity Quiz Insights
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The First Powerful Customer-Centricity Quiz Insightsby Kalina Dancheva on 10.4.2020 In 2019, we published a customer-centricity test comprised of 15 questions covering the 5 pillars of customer-centricity. We’ve had 292 responses already and have noticed some interesting trends we thought would be worth sharing! Tip: Don’t have 5 minutes to read the in-depth analysis? Skip to the bullet-point list of takeaways. Positive customer-centric trends in leadership and strategy Overall, we see a positive trend that a majority of organizational leaders are promoting a customer-centric agenda. Over half of respondents said that their leaders are initiating projects and tasks with customers at the starting point and that leaders are empowering their teams to solve customer problems. Furthermore, 58% agreed that customer-centricity is a top priority for senior management, and 51% agreed that their company culture is centered aroun...
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