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title
A Little Less Conversation, a Little More Action in Insurance!
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Towards the end of last year, I attended a major insurtech conference. As ever, the week was packed with interesting debates and stories about how technology is impacting the insurance industry and how insurers are reacting to changing customer demands. One of the key takeaways concerned the manner in which customers might soon be communicating with their insurer. Talk becomes action There has been a lot of chat (pun intended!) in the insurance industry about the future impact of chatbots. Now, it would seem, this talk is becoming a reality. Technology such as natural language processing has been advancing rapidly in recent months, as evidenced by the recent roll out of Google's Duplex technology to a select few Google Pixel phones. It seems the insurance industry is now ready to adopt this and other technologies for those customers who want it. The value of talking As far as insurance consumers are concerned chatbots offer two major benefits. First and foremost, they allow the custome...
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