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About people and permissions - Genesys Cloud Resource Center

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About people and permissions Learn how to add people to your organization, edit profiles, assign roles and permissions, manage pairings between organizations, and use divisions to separate and group configuration objects. Permissions allow users to do various tasks, such as create groups, set up integrations, and supervise contact center activity. People Add people to your organization one at a time or using bulk import from a CSV file. Edit user profiles, assign permissions, and assign a phone.  Invite people to your organization Add people one at a time Add people with a CSV file import Manage People page Edit a user’s profile Edit a user’s configuration data Reset a user’s password Reset MFA devices of users Track agent attrition Set a user as inactive Set the status of multiple users Turn on auto answer for agents User skills overview Delete someone from your organization ...

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