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Manage staffing groups - Genesys Cloud Resource Center
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Manage staffing groups Prerequisites The following permissions: Workforce Management > Staffing Group > Add, Delete, Edit, and View Workforce Management > Capacity Plan > View You can add new staffing groups or edit existing staffing groups. When you edit staffing groups you can edit the staffing group name, add additional agents to a staffing group, remove agents from a staffing group, assign new planning groups to a staffing group, or remove planning groups from a staffing group. You can also delete staffing groups. Expand All Add a staffing group Use the Add staffing group page to add staffing groups. For more information, see Add a staffing group. Edit a staffing group To edit a staffing group, perform the following steps: In the upper right corner, click the Business Unit/Management U...
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