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ChatGPT for Mac Is Brokenâââand Support Is Worse Than Youâd Expect for a Paid Service
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Open in appSign upSign inWriteSign upSign inChatGPT for Mac Is Broken — and Support Is Worse Than You’d Expect for a Paid ServiceIghor July16 min read·Apr 29, 2025--ListenSharePress enter or click to view image in full sizeWhen you pay for a service, you expect it to work — and when it doesn’t, you expect professional support to help you fix it.Unfortunately, that’s not what happened with OpenAI’s ChatGPT app for macOS.For months, I battled a critical bug that made the app freeze and consume 100% CPU whenever I tried to change the AI model. After waiting through several app updates and seeing the issue remain unresolved, I finally contacted OpenAI support, hoping for real help.Instead, despite being a long-time ChatGPT Plus subscriber, I received nothing but irrelevant, generic advice — ignoring clear evidence and wasting my time for over 10 days.In the end, I had to reverse engineer the app myself to find the real cause — something OpenAI’s own engineers should have done from the begi...
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