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7 best open source helpdesk solutions in 2024 | Rocket.Chat
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Open source ticketing system is software that supports customer service agents in managing incoming requests. Built on open source technology, it is a great solution for offering efficient customer support for organizations that need advanced customization options and flexibility.There is many helpdesk software on the market, like Zendesk, Freshdesk, or Zoho Desk. However, people have lately been looking for open source helpdesk alternatives to these solutions.Why? Because open source software has several advantages over proprietary software. Open source helpdesk solutions are flexible, easily scalable, and usually cheaper than their closed source counterparts.Here are some of the best open source helpdesk solutions you can choose to build an effective customer support system.Best open source ticketing systems1. Rocket.ChatRocket.Chat enables its users to manage all customer communications from a single place. With this versatile open source messaging platform, you can engage in seamle...
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