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title
Hold, Please: Managing Your Customer Service Wait Time
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Ian Landsman October 18, 2016 / Articles / 1079 Words Hold, Please: Managing Your Customer Service Wait Time Your customer just picked up the phone. She’s dialing the numbers to call you. You see, she was using your product/service when it stopped working in the middle of her task, putting her behind schedule. Frustrating! Now she’s calling your support desk for assistance so that she can get back to work and keep things moving. She’s managed to maneuver her way through your overly-complicated phone tree (fix that, okay?) and has reached a living, breathing customer service representative. Finally, she thinks to herself, someone to help. Your service rep picks up, “Hi, one moment while I place you on hold.” Click. Sigh. Meet your newly-frustrated customer. No one likes being p...
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