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title
The Dos and Don’ts of Chatting with Customers
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Ian Landsman October 11, 2016 / Articles / 1621 Words The Dos and Don’ts of Chatting with Customers As a customer support person, you interact with people every day you go to work. Quite often, these people – your customers – may be individuals you’ve never met before, and certainly never spoken to before. If your company serves tens or even hundreds of thousands of users, you might spend your entire day engaging with customers that you are “meeting” for the first time… every time the phone rings. This lack of familiarity requires you to take an extremely delicate approach to how you converse with customers, and what topics you talk about. It also requires you to be able to react quickly and smoothly when the conversation goes a direction you weren’t expecting. In this post, w...
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