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title
Act It Out: Customer Service Training Ideas Inspired by Acting Class
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Ian Landsman August 23, 2016 / Articles / 1715 Words Act It Out: Customer Service Training Ideas Inspired by Acting Class When you serve customers for a living, you’re always on. The phone rings, a new email alert pops up and in your mind the director is calling, “Action!” However, you know it’s not time to fake a smile. Customers can always tell when someone is being insincere. Ask any good actor, and they’ll tell you the core of a great performance is truth. It so happens that customer service and acting have a lot in common. There’s a level of focus, discipline and polish that actors rely on, and customer service representatives would do well to, also. Today, we invite you to check out some acting practices and standards that can help you build a powerful and highly effecti...
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