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Is Zen broadband a good choice? Our overall rating: 44 out of 50 Zen has everything to reassure those who have been flitting with the idea of leaving the bigger name broadband suppliers, including: fantastic customer service, no mid-price rises and reliable, speedy fibre connections. Zen Internet was one of the first providers to sign up to Ofcom's automatic compensation scheme. And it's one of the few alternative network who has signed up to Ofcom's voluntary code of practice, which asks providers to give consumers a clear idea of the speeds they are signing up to. It has been awarded Which? Recommended Provider for the fifth year running thanks for earning the highest scores in all categories. It was one of only three others to score four stars for customer service and communication, too. Its availability is good as it uses both the Openreach and the CityFibre networks to deliver its connections. Overall it’s not the lowest price-wise on the market, however it doesn’t put up its pric...
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