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created at
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2025-11-11 14:47:10
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https://bigfishgames.zendesk.com/hc/en-us/articles/229944587-Problems-Downloading-or-Installation-Failed
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Problems Downloading or Installation Failed
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Why did my PC game fail to download, install, or activate? The game may not have the permissions or resources it needs. Try checking for missed web browser prompts, changing the settings in the Big Fish Games app (Game Manager), and making sure the download is not being blocked by security software. Follow the steps in this article if a game is not downloading, installing, or activating, or if you see one of the following error codes: 599, 703, 760, 771, 772, 801, 805, 998. Suggested Troubleshooting Steps: Click a step in the list below for directions: Check web browser prompts Try the Purchase History in the Big Fish Games app Adjust the Big Fish Games app's settings Reinstall the Big Fish Games app Unblock the Big Fish Games app Temporarily close running programs Not playing on a PC? Check out the help article for your device below: Mac: Install Permission Denied (Mac Users) iPhone, iPad, iPod: General Help for iPhone and iPad Games Android: General Help For Android Games ...
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