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title
The New Role of the telco CIO as a Driver of Composable Business | Press | AOE
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Composable BusinessThe COVID-19 crisis has revealed weak points in telco companies that have not been (sufficiently) addressed for many years now. Today, telco customers expect providers to offer digital service on the same level to which they have become accustomed from other services and platforms in everyday experience. This is another wake-up call to speed up the digital transformation, which is also indispensable for resilience in times of crisis.In order for such reorganization to truly succeed, the internal transformation has to encompass more than just IT – while also incorporating different business levels. This also means that CIOs’ understanding of their roles must change. And since digitalization is the boss’s problem, the consequence is that CIOs have a new task, namely to communicate this understanding to the organization and advance the transformation to composable business.Digitalize once and then profit permanently? Unfortunately, that is not the way things really work...
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