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title
Delta Dental of Arizona Wins Prestigious International Award
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Dental Insurance Carrier Claims “Best First Call Resolution Rate” in North America 
 
 GLENDALE, Ariz. (March 27, 2017) — The Delta Dental of Arizona call center, already receiving the distinction of Call Center of Excellence since 2015, has been awarded North America’s “best first call resolution rate” by BenchmarkPortal, a leading contact center consulting services group. Participants submitted performance data on key operating metrics and winners in each category had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal’s expert formula. 
 “We are thrilled that our call center is now receiving international recognition for what our customers—whether members, employers or providers—already know: that when you call Delta Dental of Arizona you will receive the best customer service and a resolution to your issue during your first phone call,” Jeanette Watte, customer service manager at Delta Dental of Arizona...
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