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title
OCBC App's New Security Feature - Customer Protection or Intrusion?
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What happened?I’ve been a fan of OCBC since I led their Group Lifestyle Financing division. I think they innovate and create great customer experiences, albeit often low-key and without as much publicity as their peers. But always with the customer in mind. Well… at least until now.Earlier this week, it was reported that OCBC’s latest app update included a security feature that, per OCBC’s Facebook page, “can detect any app that has been downloaded from unofficial app stores. Once these apps are detected, if you do not uninstall them, you will not be able to log in to our Internet Banking and/or the OCBC Digital app.” Customers must delete the identified apps from their devices to access OCBC’s online/digital banking services. OCBC's Facebook post in response to customer feedback on the new security feature on their banking app. Source: OCBC facebook Like all banking service incidences in Singapore, details of customer displeasure were reported in articles by Straits Times and by Chann...
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