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Customer Hierarchy, Next Potential Symptom, CPS Widget Update, and More
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November 3, 2021 - Release Notes Aquant is proud to present the newest release of Service Insights. This release brings beneficial features, including incorporating Customer Hierarchy, the Next Potential Symptom widget, the Cost Per Success breakdown widget, and additional reference table column options. You can find more details about these exciting new features below. Customer Hierarchy With the introduction of Customer Hierarchy, users can now view up to three levels of their customer's hierarchy in various places in the dashboard: through global filters and in the reference tables. It is worth noting that the additional customer hierarchy information will only appear if there are customer tiers established in the data tables. These global filter...
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