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title
Putting Website Chat & Text to Work for Your Dealership
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How do you and your team plan to connect with busy online shoppers this summer? Phone and email are very handy, but they leave gaps in your availability – if you miss a phone call or are unable to check your email all morning, you could lose out on fast-moving leads. Quick, easy communication channels like website chat and texting are the key to catching and keeping online shoppers. Website Chat Prior to the emergence of live website chat, online shoppers didn’t have the convenience of receiving customer service in real time, which was a real roadblock for website visitors. Website chat is especially appealing to brand-new customers, who typically have lots of questions that they would like answered as soon as possible. Website chat benefits shoppers and your sales team alike: Real-time website connections: Many online shoppers find email responses take too long for their liking and talking on the phone is often inconvenient. Fo...
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