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The latest from Fortifi
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Customer service is often viewed as the face of any company and your customer’s experience with your staff will be defined by the quality of support they receive. A successful company will have great customer relationships and still be constantly seeking opportunities to improve customer service. Here at Fortifi , we have identified a few tips to improve your customer service and gain customer loyalty. 1. Make first impressions count Whether the interaction is over the phone, by email or in-person, this initial meeting can set the tone for the entire customer experience. Correct first impressions should be a priority in your customer service strategy, whether that be achieved with techniques in personalisation, tone of voice, knowledge or responsiveness, the outcome of these judgements is vital to success in the customer journey. In a competitive market, that first good impression could be the the winning mark in your prospect's purchase decision process. 2. Don’......
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